This was cc’d to him along with the person who has been dealing with our problem:

The line still isn’t connected. As I explained to you when we spoke, I would far, far rather be given no information than incorrect information. I thought I had made very clear that I did not want to be fobbed off with “it’ll be done today” unless you could be certain it definitely would be done that day.
We were also *promised* that when the line was reconnected, it would be with our original number. Today my wife phoned that number, to see if perhaps the line had been reconnected, and someone we don’t know answered.
This is utterly, utterly unacceptable.